Kisara and Moon

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 2 days of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Digital downloads
• Items on sale

Returns and exchange details

I can refund or re-send items when the dissatisfaction level is really too high to possibly bear. Return shipping fees are to your charge, since I usually prefer that you keep the first product and that I personally re-send one if the first one is problematic. We can go over it together.

Damages happening during the transport aren't to my charge, I packed the items carefully trying to prevent damages. I hope this won't happen, but any folded or damaged during the shipping wouldn't really be my responsibility. Still, we could talk about it via email.

Questions about your order?

Please contact me if you have any problems with your order.

 

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